Customer Feedback Survey

Help us understand your current feedback processes and challenges

General Business Context

What industry are you in?

Country

Business Name

Name

How do you currently collect customer feedback?

How quickly do you usually become aware of an unhappy customer?

Do you have a system for damage control when you identify a frustrated customer?

How confident are you that your current feedback channels capture customers' true feelings?

Would you find value in a system that captures instant voice feedback right after the customer experience?

Do you believe customers are more authentic when speaking compared to filling forms?

How often would you want to receive summarized insights from feedback?

Which format is most useful for you?

How useful would it be if the system provided recommendations for improvement along with the feedback?

Can you recall a recent instance where you lost a customer due to frustration?

What did you learn too late that you wish you had known earlier?

If you had received a real-time alert about that customer's frustration, what action could you have taken to retain them?

How much do you estimate a lost customer costs your business annually?

Would you be open to piloting a voice-based customer feedback solution?

What would be the most important factor for you to adopt such a solution?

What concerns would you have about implementing such a solution?

Would you like to see a demo of InstaReview.ai?